Items where Author is "Pratama, Muhammad Rafly"

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Pratama, Muhammad Rafly (2021) Pengaruh Kualitas Pelayanan dan Penanganan Keluhan Terhadap Kepuasan Nasabah Bank di Era Pandemi (Studi pada Bank BJB Kantor Cabang Pembantu Fatmawati Jakarta Selatan). Tugas Akhir (S1) - thesis, UNIVERSITAS BAKRIE.

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