Dwi Riyanto, Adif (2024) USULAN PENINGKATAN KUALITAS PELAYANAN BUS DAMRI RUTE BANDARA SOEKARNO-HATTA MENGGUNAKAN METODE FUZZY AHP. Tugas Akhir (S1) - thesis, Universitas Bakrie.
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Abstract
Perum DAMRI is one of the companies providing public transportation in the form of buses. However, there are a number of problems related to the quality of its bus services to Soekarno-Hatta Airport, this study aims to propose an improvement in service quality by identifying factors and prioritizing each factor using Fuzzy AHP. This method was chosen because it can make proposals for improving service quality and ranking the factors that have the most influence on the quality of DAMRI Bus services thoroughly and accurately based on respondents' perceptions and interviews with Perum DAMRI management and the use of this method can handle uncertainty in multicriteria qualitative assessments. The results of the assessment of service quality criteria using the Fuzzy AHP method obtained the first order of driver performance with a weight of 0.244, the availability of service information with a weight of 0.212, counter facilities and service support weight 0.207, bus conditions and facilities assessment weight 0.169, fleet availability and schedule assessment weight 0.168. Driver performance sub-criteria, namely friendly attitude, driving expertise, compliance with rules. The results show that the level of user satisfaction is still quite satisfied even though there are several criteria that need to be improved. The recommendations that can be given in improving the quality of DAMRI Bandara bus services are to make improvements to the condition of bus facilities such as providing free wifi facilities, conducting intensive training programs to improve driver performance, and optimizing bus operational scheduling. Based on the results of this study, it can provide input for Perum DAMRI to improve service quality in order to achieve user satisfaction of DAMRI bus services on the Soekarno-Hatta Airport route.
| Item Type: | Thesis (Tugas Akhir (S1) - ) |
|---|---|
| Uncontrolled Keywords: | Fuzzy AHP, Factors Influencing Bus Service Quality, Perum DAMRI, Airport Bus, Proposed Service Quality Improvement |
| Subjects: | Industrial & Manufacturing Engineering > Health, Safety, and Environment Industrial & Manufacturing Engineering Industrial & Manufacturing Engineering > Service Industry |
| Divisions: | Fakultas Teknik dan Ilmu Komputer > Program Studi Teknik Industri |
| Depositing User: | Adif Dwi Riyanto |
| Date Deposited: | 27 Aug 2024 10:07 |
| Last Modified: | 27 Aug 2024 10:07 |
| URI: | https://repository.bakrie.ac.id/id/eprint/10007 |
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