Mental health knowledge management: critical success factors and strategy of implementation

Rohajawati, Siti and Sensuse, Dana Indra and Sucahyo, Yudho Giri and Arymurthy, Aniati Murni (2016) Mental health knowledge management: critical success factors and strategy of implementation. Journal of Knowledge Management, Vol.20 (05). ISSN 1367-3270

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Purpose This paper aims to recommend implementation of the knowledge management (KM) strategy for Mental Health Organization, an area that has to date, limited attention in literature based on the factors that influence KM success. Design/methodology/approach A mixed methods research was conducted to identify the organisational culture, resources, enablers and the influential factors of MHKM. The data were collected in five referral mental hospitals. It was analysed using quantitative, qualitative and triangulation methods. Findings The organisational culture has become a great barrier. Forty-three influential factors were identified. Otherwise, based on culture, resources, enablers, and SWOT analysed were adopted to propose 10 of the Critical Success Factors (CSFs) and were recommended into an implementation strategy. Research limitations/implications The paper has proven that KM is a new and emerging discipline in Indonesia, especially on mental health care. This will contribute to the governmental policy of KM implementation and enforce the quality of services. Practical implications This result has the potential to leverage interdisciplinary KM research. It supports Mental Health Organization in applying KM. Originality/value This study is probably the first to analyse factors that are of influence in a MHKM initiative program.

Item Type: Article
Uncontrolled Keywords: HR & Organizational Behaviour, Information & Knowledge Management
Subjects: Knowledge Management
Knowledge Management > knowledge management frameworks
Divisions: Fakultas Teknik dan Ilmu Komputer > Program Studi Sistem Informasi
Depositing User: Ahmad Yani
Date Deposited: 09 Aug 2016 03:00
Last Modified: 22 Aug 2016 02:48

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