Items where Author is "Agustian, Heri"

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Thesis

Agustian, Heri (2019) EVALUASI KUALITAS PELAYANAN PADA LAUNDRY XYZ DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN CUSTOMER SATISFACTION INDEX (CSI). Tugas Akhir (S1) - thesis, UNIVERSITAS BAKRIE.

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