Items where Author is "Pratama, Muhammad Rafly"

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Thesis

Pratama, Muhammad Rafly (2021) Pengaruh Kualitas Pelayanan dan Penanganan Keluhan Terhadap Kepuasan Nasabah Bank di Era Pandemi (Studi pada Bank BJB Kantor Cabang Pembantu Fatmawati Jakarta Selatan). Tugas Akhir (S1) - thesis, UNIVERSITAS BAKRIE.

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