RANCANG BANGUN APLIKASI PENCATAAN TICKET TROUBLESHOOT BERBASIS WEB PADA DIVISI CUSTOMER CARE FIBERSTAR MENGGUNAKAN METODE ITERATIVE WATERFALL

Silalahi, Yose Jantri Panangian (2025) RANCANG BANGUN APLIKASI PENCATAAN TICKET TROUBLESHOOT BERBASIS WEB PADA DIVISI CUSTOMER CARE FIBERSTAR MENGGUNAKAN METODE ITERATIVE WATERFALL. Tugas Akhir (S1) - thesis, Universitas Bakrie.

	Text (Cover) 00. Cover.pdf - Accepted Version Restricted to Registered users only Download (432kB) | Request a copy
	Text (BAB I - BAB III) 01. BAB I - BAB III.pdf - Accepted Version Restricted to Registered users only Download (1MB) | Request a copy
	Text (BAB IV) 02. BAB IV.pdf - Accepted Version Restricted to Registered users only Download (1MB) | Request a copy
	Text (BAB V) 03. BAB V.pdf - Accepted Version Restricted to Registered users only Download (205kB) | Request a copy
	Text (DAFTAR PUSTAKA) 04. DAFTAR PUSTAKA.pdf - Accepted Version Download (209kB)
	Text (Lampiran) 05. Lampiran.pdf - Accepted Version Restricted to Registered users only Download (1MB) | Request a copy

Abstract

The advancement of information technology encourages companies to improve the quality of customer service, particularly in the recording and handling of technical complaints. The Customer Care Division of FiberStar still uses spreadsheets to record troubleshoot tickets, which are prone to errors and difficult to track. This study aims to develop a web-based ticket recording application using the Iterative Waterfall method, through the stages of analysis, design, implementation, and testing. The system design includes use case, activity, sequence, and class diagrams. The application is used by three types of users: Agent (customer care broadband), Admin, and Supervisor. System testing was conducted using the black-box method (login, ticket recording, status updates, and ticket data processing), as well as interviews with five users consisting of a supervisor and customer care staff. The results show that the system improves efficiency, accuracy, and ease of reporting. With this application, customer service at FiberStar becomes more responsive and systematic.

Item Type:	Thesis (Tugas Akhir (S1) - )
Uncontrolled Keywords:	Customer Care, Ticketing, Web Application, Waterfall Iterative, Black-Box Testing
Subjects:	Computer Science > Web-Based Group Decision Support System (WGDSS) > Web-Based Computer Science > Web-Based Thesis > Thesis (S1)
Divisions:	Fakultas Teknik dan Ilmu Komputer > Program Studi Sistem Informasi
Depositing User:	Yose Jantri Panangian Silalahi
Date Deposited:	28 May 2025 07:41
Last Modified:	28 May 2025 07:41
URI:	https://repository.bakrie.ac.id/id/eprint/11663

Actions (login required)

View Item