Gumilar, Gun Gun and Arifin, Rahadian (2016) Pengukuran Kualitas Layanan Pemesanan Tiket Online Dari Sudut Pandang Pengguna Jasa Pada Salah Satu Maskapai Penerbangan Nasional (Studi Kasus PT. XYZ). Sainstech Jurnal Penelitian dan Pengkajian Sains dan Teknologi, Vol.26 (No.01). pp. 38-42. ISSN 1410-7104
Preview |
Text (pdf)
2016.01.jurnal.istn.igun.pdf - Published Version Download (780kB) | Preview |
Abstract
This study aimed to measure the quality of online ticket reservation service at PT. XYZ using WebQual and E-S-Qual. Measurements carried out on the dimensions of Usability, Information Quality and System Availbility from the user viewpoint. Measurements were performed by making an online survey distributed to users of aviation services PT. XYZ. Data obtained from the survey are then processed to get an index value of WebQual which is then used to determine the quality of online ticket reservation service at PT. XYZ.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Quality Measurement, Online ticket reservation, WebQual and E-S-Qual, WQI. |
| Subjects: | Computer Science > Enterprise Resource Planning (ERP) Computer Science > Information Systems Marketing > eCommerce |
| Divisions: | Fakultas Teknik dan Ilmu Komputer > Program Studi Sistem Informasi |
| Depositing User: | Users 2 not found. |
| Date Deposited: | 10 Mar 2016 03:47 |
| Last Modified: | 10 Mar 2016 03:57 |
| URI: | https://repository.bakrie.ac.id/id/eprint/52 |
Actions (login required)
 |
View Item |